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While almost everyone can use a
phone, not everyone is cut out to work successfully as
a call center agent or customer service representative.
Tailored Search Group takes extensive steps to understand
the client’s needs and understands the key to successful
placements within the call center environment. We meet
our clients face to face and ask them to go over an agent
success profile, which consists of core competencies,
personality traits and skills of your top performing agents,
we ask must have skills or knowledge, on how your top
performing candidates profile in terms of computer skills,
specific industry knowledge and expertise. We then
create a search plan that identifies and focuses on candidates
that meet the agent success profile. We now go over extensive
behavioural questions geared towards the specific role
they will be hired for; once we are comfortable we have
spotted “Top talent” we start the process.
Our consultants have over a decade of expertise in staffing
and leading small to large call center projects, for leading
companies everything from first tier to final tier as
well as staffing contact centers, for both unilingual
and bilingual roles. At Tailored Search Group,
we are fully Bilingual in French and English.
This added expertise makes our search solution much faster
for the results we promise our clients.. |
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| Tailored Search Group provides experienced full cycle recruitment in the following areas: |
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Office Support (Full Cycle) |
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Health
Care |
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Directors |
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Managers |
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Supervisors |
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Accounting |
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Finance |
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Call Center |
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Bilingual |
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And not limited to |
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