While almost everyone can use a phone, not everyone is cut out to work successfully as a call center agent or customer service representative. Tailored Search Group takes extensive steps to understand the client’s needs and understands the key to successful placements within the call center environment. We meet our clients face to face and ask them to go over an agent success profile, which consists of core competencies, personality traits and skills of your top performing agents, we ask must have skills or knowledge, on how your top performing candidates profile in terms of computer skills, specific industry knowledge and expertise.  We then create a search plan that identifies and focuses on candidates that meet the agent success profile. We now go over extensive behavioural questions geared towards the specific role they will be hired for; once we are comfortable we have spotted “Top talent” we start the process.

Our consultants have over a decade of expertise in staffing and leading small to large call center projects, for leading companies everything from first tier to final tier as well as staffing contact centers, for both unilingual and bilingual roles. At Tailored Search Group, we are fully Bilingual in French and English. This added expertise makes our search solution much faster for the results we promise our clients..
Tailored Search Group provides experienced full cycle recruitment in the following areas:
Office Support (Full Cycle)
Health Care
Call Center
And not limited to